Frequently Asked Questions

Frequently Asked Questions 

Where are you Located?

You’ll find our headquarters in Coogee, Sydney. We are very proudly Australian owned and operated.

Where can I buy Change Chai?

We sell through our online store, and also in select cafes and shops around Australia. If you’d like to see Change Chai make an appearance at your local cafe, let us know and we'll see what we can do.

Where do you ship?

We ship Australia wide. 

Why is the package so slim?

We’ve investigated the best way to maximise your Change Chai while minimising your freight costs. Our slim packaging was the answer!

How much is Shipping?

We sell tea, not freight. We minimise freight costs as much as possible for maximum value.

Australia Wide: 2-5 working days

Fixed cost of $3 per order

Free Shipping for orders over $25.

International: 7 to 10 working days

2 Week Packs - $5

4 Week, 8 Week, 16 Week Packs - $9

Bulk Packs - $20

Can I pick up my order in person?

No, we send all orders via post for ease and convenience.

How do I prepare Change Chai?

You’ll find some instruction with each pack, but get started with these suggestions.

How much do I need in a cup?

We recommend a flat teaspoon. If you like things a little more spicy, feel free to add a bit more.

What is the difference between Change Chai and another Chai Lattes?

We could go on about the differences forever, but here are our top three:

Change Chai is packed full of Antioxidants – Change Chai gives you all the good stuff, without the downsides of coffee or the additives and flavourings often seen in other Chai brands.

Change Chai is Sugar Free - Some Chai Lattes have up to 85% sugar content – that’s 2 teaspoons in every cup. The only sweetener added to Change Chai is cardamom. If you’d like it served sweeter, we recommend adding organic Stevia to taste.

Change Chai is made from Certified Organic Ingredients – We only use certified organic ingredients so you know you’re getting the real thing, not a factory-made substitute.

What's the stuff that settles to the bottom?

Just like a freshly made green smoothie, the fibre in Change Chai settles to the bottom. This is good – it means you’re eating the whole plant! You’re not wasting any of the health benefits and you’re consuming a higher potency of catechins, chlorophyll and antioxidants.

Can I stock Change Chai in my Café?

Absolutely! Read more about our Wholesalers, or just email us.

What grade of Matcha is used in Change Chai?

We use Premium-grade organic Matcha which means only the youngest, greenest and most delicate leaves are selected. This enhances the natural sweetness of the tea, leaves no traces of bitterness, and results in a more vibrant green colour of Matcha. We tested lots of different Matcha Powders to get the perfect chai blend. We think we've nailed it! You agree?

Where are your ingredients grown?

We source our ingredients locally and internationally from trusted certified organic suppliers.

Is there Caffeine in Matcha?

Yes, Matcha does contain a low level of caffeine - about 25-30mg of caffeine per gram. This equates to about half a regular coffee. But the amazing thing is that Matcha makes energy release 43% more efficient than normal coffee.

Can I drink Change Chai while breastfeeding?

It's generally recommended to limit caffeine consumption while breastfeeding, so keep in mind our chai does contain a low level of caffeine. Please consult your doctor for specific advice.

How should I store Change Chai?

Keep Change Chai in an airtight container, away from direct sunlight and in a cool, dry spot. The pantry is ideal, but if you’re keeping your chai for a longer period, the fridge or freezer will keep it fresher for longer. 



Any questions, contact us below, we'd love to hear from you.